At J2 Storage Container, we are committed to providing our customers with high-quality shipping containers and an exceptional purchasing experience. We understand that sometimes circumstances change, and you may need to request a refund. Below is our refund policy to ensure clarity and transparency.

General Refund Policy

1. Eligibility for Refunds:

   • Refund requests must be made within 14 days of the delivery date of your container.
   • To be eligible for a refund, the container must be in its original condition and unused, with all original packaging and accessories included.

2. How to Request a Refund:

   • To initiate a refund, please contact our customer service team at [contact information]. Provide your order number and a brief explanation of the reason for the refund.
   • Our team will guide you through the return process and provide necessary instructions.

3. Inspection of the Container:

   • Upon receiving your refund request, we will arrange for an inspection of the container. This is to ensure that it meets the eligibility criteria for a refund.
   • If the container shows signs of damage or use, we may not be able to process your refund.

4. Refund Process:

   • Once the container is inspected and approved for return, we will process your refund within 7-10 business days.
   • Refunds will be issued using the same payment method used for the initial purchase.

5. Non-Refundable Items:

   • Custom-modified containers and any containers sold at a discounted price are non-refundable.
   • Delivery fees are also non-refundable once the container has been delivered.

6. Cancellation Policy:

   • If you wish to cancel your order before delivery, please contact us as soon as possible. If the order has not yet shipped, we can process a full refund.
   • If the container has already been shipped, our standard refund policy will apply.

Customer Support

If you have any questions or need assistance with the refund process, please don’t hesitate to reach out to our customer support team. We are here to help ensure your experience with J2 Storage Container is a positive one.

Thank you for choosing J2 Storage Container! We appreciate your business and are committed to your satisfaction.